The full picture
Three channels. One system.
Each channel has its place. Ping uses all three so no overdue situation goes unaddressed — and you never have to make a single call yourself.
The foundation. Automated reminders before and after rent is due, every month. Non-intrusive, professional, and always on time. Tenants stay aware of their dues without feeling harassed.
Sent at −7, −3, 0, +2, +5, +10 days
SMS
Coming soonA direct nudge to the tenant's phone. SMS has higher open rates than email and works well as an additional channel alongside it — especially for tenants who rarely check their inbox.
Paired with overdue email reminders
AI Voice Calls
In developmentWhen rent is seriously overdue, a real-time voice call cuts through in a way emails can't. Ping's AI calls your tenant on your behalf, reminds them of exactly what they owe, and asks them to take action — without you picking up the phone.
Triggered at serious overdue thresholds
Why voice
When passive reminders aren't enough
Email and SMS work because they're async — a tenant reads them when they can, acts when they're ready. That's the right approach for a normal reminder before rent is due.
But when rent is two weeks overdue and emails are being ignored, you need to grab their attention in real time. A voice call does that in a way no passive notification can — it demands a response.
The problem has always been that making those calls yourself is time-consuming, uncomfortable, and hard to track across multiple tenants. Ping handles it for you.
Called on your behalf
Your tenants hear a professional reminder that references their property, their amount owed, and asks them to act — all without you making a single call.
Smart timing — not spammy
Voice calls are only triggered when rent is seriously overdue. Our algorithm ensures calls are appropriately spaced so tenants feel reminded, not harassed.
Works across your whole portfolio
Whether you have 3 tenants or 30, Ping tracks who needs a call and when — no manual coordination, no keeping track of conversations yourself.
TCPA compliant
Tenants already give consent for voice calls as part of the standard Ping consent flow. No extra steps needed when voice goes live.
The problem today
What calling tenants manually actually looks like
Most landlords who try to call overdue tenants run into the same issues — it's not just uncomfortable, it's operationally messy.
You have to remember who to call
Keeping track of which tenants are overdue, by how much, and whether you've already called them this month is its own admin task — on top of everything else.
The conversation is uncomfortable
Chasing money from someone you have a landlord-tenant relationship with is awkward. An automated call removes you from the situation entirely while still delivering the message.
Multiple tenants multiply the work
At scale, manually calling every overdue tenant can easily take hours per week. And the more tenants you have, the more likely something falls through the cracks.
No record of what was said
With manual calls, there's no automatic log of who was reached, what was discussed, or what was agreed. With Ping, every call is tracked and timestamped.
Want to try it first?
Voice AI is currently in development. While we build it out, we're running early access manually — if you have overdue tenants and want us to run voice calls through our system for you, get in touch.