Step 1
Getting started
You share your tenant details with us once. We handle the full setup - no dashboard to configure, nothing to install.
Share your tenant details
Tell us each tenant's name, email, phone (optional), property address, monthly rent, and their due day. One email or form is all it takes.
We handle consent
We send each tenant a one-click consent email on your behalf. Once they agree, their reminders are activated. Required by law - we take care of it for you.
Reminders run forever
Every month, Ping automatically sends the right reminders at the right time. You don't touch a thing unless you want to.
What you need for each tenant
Step 2
Reminder schedule
Ping sends reminders automatically each month based on each tenant's due date. Once paid, reminders stop for that month.
An early heads-up so tenants can arrange payment in advance.
A clear reminder that rent is coming up. The most-read reminder in the sequence.
"Your rent is due today." Sent on the morning of the due date.
A soft overdue notice. Friendly in tone but clear that payment is late.
A firmer follow-up. Shows the outstanding amount and asks for immediate payment.
An urgent final notice. Directs the tenant to contact their landlord immediately.
Step 3
Tenant consent
US law (TCPA) requires that tenants give explicit consent before receiving automated email, SMS, or voice call reminders. Ping handles this automatically - your tenants consent once and reminders run forever.
What your tenant receives
As soon as you add a tenant, they get an email explaining who their landlord is, what property the reminders are for, and what they're agreeing to - email, SMS, and automated call reminders.
The email includes a secure link to a consent page. One click and they're set up.
What we record
- Tenant's full name as typed at consent
- Timestamp of when they agreed
- IP address at time of consent
- Version of terms they agreed to
This serves as legal proof of consent if ever needed.
Reminders only start once the tenant has agreed. We never send without consent.
If a tenant doesn't respond, you can resend the consent email from your dashboard.
Tenants can withdraw consent at any time by emailing support@ping.rent.
Ongoing
Marking rent as paid
When a tenant pays, mark it in two clicks. All remaining reminders for that month stop immediately.
From your email
When the first reminder of the month is sent, you receive a summary email listing all tenants reminded that day. Each has a one-click "Mark paid" button - no login required.
From your dashboard
Log in to your dashboard at any time and click "Mark paid" on any tenant's row. If a tenant has multiple overdue months, you can select which ones to mark individually.
Frequently asked questions
Everything else you might want to know.
Ready to hand it off?
Tell us about your portfolio and we will get your tenants set up and reminders running - at no cost while we are in early access.