Step 1
Getting started
Add your tenants and Ping takes care of the rest. Each tenant only needs to be set up once.
Add your tenants
Enter each tenant's name, email, phone (optional), property address, monthly rent, and their due day of the month.
Tenants consent once
Each tenant receives a one-click consent email. Once they agree, their reminders are activated. Required by law for automated messaging.
Reminders run forever
Every month, Ping automatically sends the right reminders at the right time. You don't touch a thing unless you want to.
What you need for each tenant
Step 2
Reminder schedule
Ping sends reminders automatically each month based on each tenant's due date. Once paid, reminders stop for that month.
An early heads-up so tenants can arrange payment in advance.
A clear reminder that rent is coming up. The most-read reminder in the sequence.
"Your rent is due today." Sent on the morning of the due date.
A soft overdue notice. Friendly in tone but clear that payment is late.
A firmer follow-up. Shows the outstanding amount and asks for immediate payment.
An urgent final notice. Directs the tenant to contact their landlord immediately.
Step 3
Tenant consent
US law (TCPA) requires that tenants give explicit consent before receiving automated email, SMS, or voice call reminders. Ping handles this automatically — your tenants consent once and reminders run forever.
What your tenant receives
As soon as you add a tenant, they get an email explaining who their landlord is, what property the reminders are for, and what they're agreeing to — email, SMS, and automated call reminders.
The email includes a secure link to a consent page. One click and they're set up.
What we record
- Tenant's full name as typed at consent
- Timestamp of when they agreed
- IP address at time of consent
- Version of terms they agreed to
This serves as legal proof of consent if ever needed.
Reminders only start once the tenant has agreed. We never send without consent.
If a tenant doesn't respond, you can resend the consent email from your dashboard.
Tenants can withdraw consent at any time by emailing support@ping.rent.
Ongoing
Marking rent as paid
When a tenant pays, mark it in two clicks. All remaining reminders for that month stop immediately.
From your email
When the first reminder of the month is sent, you receive a summary email listing all tenants reminded that day. Each has a one-click "Mark paid" button — no login required.
From your dashboard
Log in to your dashboard at any time and click "Mark paid" on any tenant's row. If a tenant has multiple overdue months, you can select which ones to mark individually.
Concierge
Managing 10 or more units? Skip the dashboard entirely. Send us your tenant details once — we handle the full setup, get consents, configure your reminders, and make sure everything's running perfectly.
We handle all tenant setup from your list
Custom reminder frequency and tone
Consent emails managed on your behalf
Direct support whenever you need changes
No dashboard to learn or maintain
Add or remove tenants via email anytime
Frequently asked questions
Everything else you might want to know.
Ready to stop chasing rent?
Set up once and Ping handles the reminders every month, automatically.